With your feedback, we are always behind the scenes working to improve and find new ways to support you and our community.
Sometimes that means new product tutorials, ridiculous videos, and product improvements.
And sometimes it means making improvements to our website to help make your buying (and shopping) experience simple and easy.
We've spent the last couple of months reviewing your feedback looking for ways to improve and we've got some exciting announcements to make!
Your customer account portal has been completed updated from top to bottom making it easier to do everything you need!
Now you can track your orders, re-order products, add and manage subscriptions, earn rewards, and review products from one place with a single click.
Our goal was to make this your central hub for everything you may need as a customer. Please log in when you have a minute and take look.
...how did we do? Did we forget something? Please share your thoughts and feedback.
When we released our bar soaps, we had a lot of requests to be able to mix and match fragrances.
Lots of guys own two, three, four, or more fragrances of beard care so they wanted to buy the same scents in bar soaps and be able to receive our bundle discounts.
I'm happy to share, we've made it happen and you can now mix and match fragrances with our Bar Soaps and Deodorants and receive bundle discounts!
Grab any combination of your favorite fragrances and save.
...would you like us to add this feature to all of our a la carte products? Let us know if this would be helpful.
We launched our updated Sample Packs earlier this year and the feedback has been incredible!
Being able to try our oil, butter, wash, and conditioner in six different fragrances for only $10 has helped tens of thousands of guys choose their favorite fragrances and find products they love.
And by offering a $10 sample credit on the next purchase, everyone can try our products for free and now we've made it even easier to redeem your credit.
Say goodbye to coupon codes...
When you buy a sample pack, you will now see a $10 credit appear in your customer account and that credit will be auto-applied to your next order of $49 or more.
Making it easier than ever to sample our products and use your $10 sample credit when you grab a full kit.
...what do you think? Will this make it easier for you to try and redeem your credit?
As we continue to look for ways to improve every aspect of what we do and make your shopping experience world-class, your feedback is paramount.
Please don't hesitate to share your feedback, the good, bad, and the ugly.
...especially the ugly!
If we fall short, please let us know so we can learn and grow.
Have an amazing week, and let us know if you need anything.
We've always got your back.
Live Brave. Live Bold. Live Bearded.
P.S. If you've read this entire email, thank you for sticking around! Here's a little gift...
Use coupon code -- UPDATE15 -- and save 15% off your next order on us as a way of saying thank you for your loyalty and support! We truly appreciate you!
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