Frequently Asked Questions
*For Shipping and Returns Questions Click Here
When will my products ship out?
We shoot to have products shipped out within one to three business days. We ship via USPS and Fedex to ensure you get your products quickly and will send you an email with tracking information so you know exactly when to expect your order!
Do you really offer a lifetime guarantee?
No questions asked! We stand behind our products with a lifetime guarantee on nearly everything we offer. If you’re not fully satisfied with our products, let us know and we will exchange or refund your purchase. *(Excludes Giveaways) *MT-1 Beard Trimmer comes with 1 year limited warranty.
What are your shipping rates?
USA orders: FREE for orders over $49.
Do you ship internationally?
Yes we do. Rates vary based on the country and weight of order. Please allow extra time for your order to get to you, due to Customs Clearance and Export procedures.
- Please note, while we do ship all international orders with Customs declarations, the Customs Agency in your country may impose a Customs/Duty Tax on the products before they will be released to you for pick up. This is not included in the final price of your order, since that is an amount imposed by the Customs Agency in your country.
Can I return products?
Absolutely. You can return or exchange any unused or defective merchandise by mail. We are committed to 100% customer satisfaction. If you do not absolutely love our products, we will exchange your products at no cost to you, or fully refund your purchase. Our primary goal is to build a community of brothers and offer the absolute best products at the best prices, with customer service being our #1 focus.
When is your order cutoff time?
Orders placed after 9:30 am EST will typically ship the next day!
Where do you source your products?
All of our oil, butter, wash, conditioner and wax are manufactured right here in the USA! We use the highest quality all natural ingredients across all of our product lines.
When should I start using products?
As soon as you start growing. Whether you’re growing your first beard or you’ve been bearded for years. Our products will help improve your beard in every way. See our product descriptions for more information.
How much do I use?
Every beard is different so start with a small amount as you can always add more. A little goes a long way however all of our products are specifically formulated to not weigh your beard down and leave it greasy, and are all designed to work together.